Privacy policy

Who we are

CHAIR Hair Salon (“we”, “us”) is the data controller for the personal information described in this policy. You can reach us at 159 Sutton Road, Wylde Green, Sutton Coldfield, Birmingham B23 5TN, on 0121 350 8367, or at hello@chairsalon.co.uk.

What we collect

Information you give us

When you use the booking enquiry form on this website we collect your name, email address, phone number, the service you are interested in, your preferred days and times, and anything you write in the message box.

When you use the professional enquiry form we also collect your profession, years of experience and any portfolio or social media link you supply.

If you call or email us, we hold whatever you tell us in order to answer you and to manage your appointment.

Information we collect in the salon

If you book a colour service we record the result of your patch test and the colour formulation used. We keep this because it is necessary for your safety and because our insurers and the product manufacturers require it.

Information collected automatically

Our web host and our security plugin record technical data including your IP address, browser type and the pages you request. This is used to keep the site available and to block attacks. Cookies are covered in our cookie policy.

Why we use it, and our lawful basis

• To answer your enquiry and manage your booking. Our legitimate interests, and where a booking is made, performance of a contract with you.
• To keep patch test and colour records. Legal obligation and our legitimate interest in your safety.
• To keep the website secure and available. Our legitimate interests.
• To send you marketing. Only with your consent, which you can withdraw at any time.

Who we share it with

We do not sell your information. We share it only with organisations that help us run the salon and this website:

• Our web hosting provider, which stores the website and its database.
• Our email provider, which delivers form notifications to us.
• Google, if you choose to load the embedded map on our home or contact page, and Google Analytics, which measures how the website is used if you accept analytics cookies (see our cookie policy).
• Our security provider, which processes IP addresses to block malicious traffic.
• Akismet, a spam-filtering service run by Automattic Inc., which checks form submissions and comments for spam. It receives what you enter in the form, your IP address and basic browser details, and may process them in the United States (see automattic.com/privacy).

We may also disclose information where we are required to do so by law.

How long we keep it

• Enquiries that do not become bookings: 12 months.
• Client and appointment records: 6 years from your last visit.
• Patch test and colour records: 6 years from your last colour service.
• Website security logs: 30 days.

Your rights

Under UK data protection law you have the right to access your information, to have it corrected or erased, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, email hello@chairsalon.co.uk or write to us at the salon. We will respond within one month.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Security

This website is served over HTTPS. We keep WordPress, its theme and its plugins updated, run a web application firewall, and restrict administrative access. No transmission over the internet can be guaranteed completely secure, but we take these steps to protect your information.

Children

We do not knowingly collect information from children under 16 through this website. Where we cut a child’s hair, the booking is made and the consent given by a parent or guardian.

Changes

We may update this policy. The date at the top shows when it was last changed.